What is email activity?
The Email Activity page is a real-time log of every email sent through SendKit — via API, campaigns, or automations. You can search, filter, and inspect individual emails to see exactly what happened from send to delivery.Email list
The main view shows a paginated list of all emails with:| Column | Description |
|---|---|
| To | Recipient email address |
| Subject | Email subject line |
| Status | Current status badge (see statuses below) |
| Domain | The sending domain used |
| Date | When the email was created |
Statuses
Each email tracks its last event, which represents the most recent (and most advanced) state in its lifecycle.| Status | Meaning |
|---|---|
| Sent | Email was accepted and dispatched for delivery |
| Delivered | Email was successfully delivered to the recipient’s mail server |
| Opened | Recipient opened the email (requires open tracking) |
| Clicked | Recipient clicked a link in the email (requires click tracking) |
| Bounced | Recipient’s mail server rejected the email |
| Complained | Recipient marked the email as spam |
| Failed | Email was permanently rejected before delivery |
| Delivery delayed | Delivery is temporarily delayed and will be retried |
| Suppressed | Email was blocked because the address is on the suppression list |
| Rejected | Email was rejected before sending (e.g., validation failure, policy block) |
| Cancelled | Email was cancelled before being sent |
Status progression
Statuses follow a priority order. An email only moves forward — it won’t go back to a previous state:Searching and filtering
Search
Search by recipient email address using the search bar. Results update as you type.Date range
Select a custom date range using the date picker. The available range depends on your plan’s data retention policy.Advanced filters
Click the filter button to open advanced filters:| Filter | Description |
|---|---|
| Status | Select one or more statuses (sent, delivered, opened, clicked, bounced, complained, failed, suppressed) |
| Domain | Filter by sending domain |
| Campaign | Filter emails sent from a specific campaign |
| Automation | Filter emails sent from a specific automation |
Email detail
Click any email to see its full detail page.Metadata
The header shows key information about the email:- From — Sender email address
- To — Recipient email address
- Template — Link to the template used (if applicable)
- ID — Unique email identifier (with copy button)
- CC / BCC / Reply-To — If set
Tags
If the email was sent with tags (via the API), they appear as badges. Tags help you categorize and identify emails — for example,transactional, welcome, or invoice.
Event timeline
A chronological timeline shows every event that occurred for this email, from send to delivery (or failure). Each event includes:- Event type — With a color-coded icon
- Timestamp — When the event occurred
| Event | Icon color | Description |
|---|---|---|
| Sent | Blue | Email dispatched to mail server |
| Delivered | Green | Confirmed delivery to recipient’s server |
| Opened | Purple | Recipient opened the email |
| Clicked | Cyan | Recipient clicked a link |
| Bounced | Orange | Email rejected by recipient’s server |
| Complained | Red | Marked as spam by recipient |
| Failed | Red | Permanently rejected |
Email content
Three tabs let you inspect the email body:- Preview — Rendered HTML as the recipient sees it
- HTML — Raw HTML source code with copy button
- Plain Text — Plain text version of the email
Data retention
Email activity data is retained based on your plan. Older emails are automatically removed after the retention period. The available date range in filters reflects your plan’s retention window.Real-time updates
Both the email list and detail pages update in real time via WebSocket. When a new event occurs (delivery confirmation, open, click, bounce), you see it immediately — no need to refresh.FAQ
Can I resend a failed email?
Can I resend a failed email?
Not directly from the activity page. You can send the email again via the API or by creating a new campaign targeting the same contact.
Why does an email show as 'Delivered' but not 'Opened'?
Why does an email show as 'Delivered' but not 'Opened'?
Open tracking depends on a tracking pixel being loaded. Many email clients block images by default, so opens are often underreported. The email was delivered — the recipient may have read it without triggering the open event.
What's the difference between 'Failed' and 'Bounced'?
What's the difference between 'Failed' and 'Bounced'?
Failed means the email was rejected before delivery (e.g., invalid configuration, domain not verified). Bounced means the email reached the recipient’s server but was rejected (e.g., address doesn’t exist, mailbox full).
Can I see the click URL?
Can I see the click URL?
Click events are tracked in the event timeline. The specific URL clicked is recorded as part of the event data.
How far back can I see email activity?
How far back can I see email activity?
The available history depends on your plan’s data retention policy. Check your plan details for the exact retention period.